CarpeDiemArtt does not accept any returns unless the product received was damaged. All damaged products should be reported within 48 hours of delivery. See our policy below for original artwork.

•Original Artwork - Upon processing your order, all orders are checked and inspected by CarpeDiemArtt to ensure that quality meets our highest standards to meet customer satisfaction. Therefore, we do not accept returns, however, if the artwork reached the buyer damaged, we expect the buyer to notify the courier company at the time of delivery (this is very important for us in order to process the refund), immediately get in touch with us and send picture of the damaged product.(We would investigate the issue and accordingly refund your money as quickly as possible). If the original artwork is determined to have been damaged in transit, you would get a full credit of the artwork cost paid by you including the shipping charges. We would credit your account, from which the payment was made, within 7 days after approval of your refund request.

(Note: It is our policy that in the event of a disagreement, CarpeDiemArtt holds the right to make the final call on all returns. We would not be able to process any returns if it is not reported within the stipulated time period.

1. Return Process:

Before making a return, ensure that you have reported the damaged product to CarpeDiemArtt and have received a return approval.

Returns can be done by following these simple steps:

•In order to make a return, fill out the returns form included with the artwork package, explaining the reason for the return.
•Ship your item back to us in its original packaging and enclose your completed return request form. We strongly encourage you to return the item via a trackable method.
•All returns should happen within 48 hours of delivery.

Refund Policy Guidelines:

Refund for all artwork/product returns:

•For all original artwork that is returned, the refund would be given in the form of a credit back to the buyer's account. For all print returns, store credit would be given, which can be used to buy the same or different print.
•In case your refund has been approved, we will credit your account, from which the payment was made, within 7 days after approval of your refund request.
•Refund shall be subject to Buyer complying with Policies.

To get detail outline of our policies, please refer to our Terms and Conditions.